Shipping & delivery

1 - Delivery Time

DHL Express (Worldwide)
📦 1–4 working days for most countries.
Once your order is processed, you’ll receive a tracking number via email or SMS.
Working days: Monday-Friday (excluding public holidays).

Note: During high seasons (Black Friday, Christmas, Eid, etc.), slight delays may occur due to high shipping volumes or customs checks.

 

2 - Shipping Cost

We offer flat-rate DHL Express shipping - $20 USD worldwide.
This covers safe and fast international delivery directly to your doorstep.

 

3 - Customs & Duties

Import taxes or customs fees (if any) are the buyer’s responsibility.
Charges vary by country - please check with your local customs office before ordering.
If you refuse to pay customs fees, shipping costs are non-refundable.

 

4 - Order Tracking

You can track your parcel anytime using the tracking number provided after dispatch.
Please allow a few hours after placing your order for your tracking details to activate.

 

5 - Delayed or Missing Order

If your estimated delivery time has passed, please:

1. Allow a few extra days for local postal or customs delays.

2. If still not received, contact our Customer Service with your order number at info@thickfiber.com

 

6 - Where We Ship

We deliver worldwide 🌍
(Except Turkey, Iran, Kosovo, Gaza City, and Brazil due to local restrictions.)

For faster service, please visit your local website:

Europe: www.thickfiber.uk

Canada: www.thickfiber.ca

India: www.thickfiber.in

South Africa: www.thickfiber.co.za

 

7 - Returns & Cancellations

Return Policy:
You may return unopened and unused items within 15 days for a refund.
Items purchased during sales or promotions are non-returnable.

Damaged Items:
If your order arrives damaged or incomplete, contact us immediately at info@thickfiber.com - we’ll fix it right away.

Cancellations:
You can cancel your order before it’s processed. Once dispatched, it falls under our returns policy.

 

8 - Contact Us

📧 Email: info@thickfiber.com

📞 Phone: +971 507788621

🏢 Address: 114 Al Buteen, Office 302, Al Ras, Deira, Dubai, UAE